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Terms and Conditions

Terms and conditions of Juliana Enterprise, based in ROTTERDAM. Trading under the name My Natural Curls.


Address : Burgemeester van Walsumweg 766 

Postal code : 3011MZ Location : Rotterdam

Email: info@mynaturalcurls.com

Chamber of Commerce number: 56773145

VAT number: NL001795424B02

1. General / Applicability

1.1 These general conditions apply to all offers, orders and agreements of My Natural Curls. The conditions are accessible to everyone and included on the web site of My Natural Curls.
1.2 By placing an order you acknowledge the delivery and payment agreement.
1.3 Unless otherwise agreed in writing, the terms and conditions of any third party are not authorized by My Natural Curls.
1.4 My Natural Curls reserves the right at all times to modify its terms.

2. Agreement

2.1 An agreement between a customer and My Natural Curls is established after your order is placed and an order confirmation has been received through the specified email address.
2.2 My Natural Curls is entitled to refuse orders or attach certain conditions to the delivery, unless otherwise specified. If an order is not accepted, My Natural Curls inform this within 10 days after receiving the order.

3. Offers

3.1 Offers are not binding unless otherwise stated.
3.2 Offers are subject to availability of the products.
3.3 My Natural Curls is entitled to offers to change or cancel without notice.
3.4 My Natural Curls is not bound by its offer if the customer should understand that the offer or any part thereof, an obvious mistake or error contained.

4. Price

4.1 All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.
4.2 All prices on the site are in Euros and include 21 % VAT. Shipping costs are not included in the price .
4.3 my Natural Curls is entitled at any time to adjust prices. Any price changes are not made, if you have already completed the order.
4.4 If the customer is not located in The Netherlands, the customer is responsible for any taxes and duties that the country has.

5. Payment

5.1 The customer may satisfy the amount payable by means of electronic payment.
5.2 In the absence of a late payment, My Natural Curls entitled to cancel the order and no agreement has been realized.

6. Delivery

6.1 Delivery dates quoted on the website are indicative. At the time limits are therefore not legally binding.

6.2 My Natural Curls strives to meet the indicative delivery date as stated on the website.

6.3 Delivery takes place only after the payment amount is received by My Natural Curls.

7. Right of withdrawal

7.1 The customer has the right to send back the products within 14 working days after receipt. The costumer must provided that:
a. There must be contact first with my Natural Curls.
b. The products are unused, undamaged, unopened and in its original packaging.
c. The customer is responsible for costs for sending and for the risk of the package and the cost and the risk until my Natural Curls has received the package.
7.2 Subject to the provisions of Article 7.1, my Natural Curls ensures that, within 30 days after receiving the good, the purchase price will be refunded to the customer.

7.3 my Natural Curls reserves the right to refuse returns if the product is not in good state and will be entitled to charge costs.

8 Force majeure

8.1 my Natural Curls is not liable if and to the extent that its commitments cannot be fulfilled due to force majeure.
8.2 Force majeure shall mean any strange reason, as well as any circumstance, which she cannot reasonably be held responsible. Delay or failure by our suppliers, disruptions in the Internet, disruptions in the electricity failures in e-mail traffic and disturbances or changes in supplied by third parties technology, transport difficulties, strikes, government measures, delays in supply, omissions of suppliers and / or manufacturers of my Natural Curls as well as assistants, staff illness, defects in transport count explicitly as force majeure.

8.3 my Natural Curls reserves in the right, in case of force majeure to suspend its obligations and is also entitled to fully or partially dissolve the content of the agreement or to demand that the content of the agreement should be amended to enable performance. In no case my Natural Curls is obliged to pay any penalty or damages.

9 Warranty

9.1 On all products from my Natural Curls applies the warranty period as determined by the manufacturer of the product.

9.2 This Guarantee does not apply if: A) and as long as the customer is in default towards my Natural Curls B) the customer has been repaired and / or modified the delivered goods themselves or by third parties. C) the products are exposed to abnormal conditions or otherwise carelessly handled or not following the instuctions on the package.

10 Liability

10.1 my Natural Curls is not liable for property damages caused by improper use of products. Read the instructions on the package and/or consult our website.

11. Complaints

11.1 The customer is obliged to monitor the products immediately after receiving the products. If it appears that the delivered product is incorrectly or incomplete, then the customer need to notify these defects immediately (before proceeding to return to my Natural Curls), no later than 7 days after receipt by sending my Natural Curls an e-mail. Return of the product must be in original packaging (including accessories and documentation) and in new condition. Putting into use after detection of failure, damage occurring after detection of failure , encumbrance and / or sale after detection of failure , does the right to claim and return entirely expire .

11.2 The customer is responsible for costs for sending and for the risk of the package until the package has received by my Natural Curls.

11.3 If it appears that the products, after examination by my Natural Curls, is not comply with the agreement, the customer is entitled to a replacement item, if still available, or a refund of the value of the product.

12. Data management

12.1 If you place an order at my Natural Curls website, then your data will be included in the customer base of my Natural Curls. My Natural Curls adheres to the Data Protection Act and will not provide your information to third parties. See our Privacy Policy .
12.2 my Natural Curls respects the privacy of the users of the web site and shall ensure the confidentiality of your personal data.

12.3 my Natural Curls sometimes makes use of a mailing list. Each mailing contains instructions to remove yourself from this list.